Shipping and Returns information

Shipping information

We can ship to any location where courier services are available. If you're outside our standard shipping zones, feel free to contact us for a shipping quote. We will also keep updating information about our distributors and retail options on the website, so be sure to check back regularly.

Shipping methods

We offer various shipping methods including express courier, air freight, and sea freight, depending on your order’s size, delivery time, and cost efficiency. The final shipping method will be chosen to provide the best balance of speed and cost for your needs.

For larger orders requiring sea freight , once your order leaves the warehouse, you will receive an email with details from the designated freight carrier. The carrier will contact you by phone to arrange a convenient delivery date and time window. We recommend discussing any potential delivery challenges with the freight company in advance, as additional charges may apply if the delivery location is deemed difficult to access by the large freight truck.

Freight delivery expectation

It is vital that someone is present to inspect the order for damage or missing pieces upon delivery. Please give a thorough inspection of the packaging and product for any visible freight damage and that the number of boxes/products on the delivery bill match the number of boxes/products you received.

Each DARTMAN product undergoes rigorous quality control checks before leaving our manufacturing facility and is provided with a product quality report and packaged on a pallet for safe transport. If you do notice any freight damage, please request a product inspection while the delivery driver is on-site and contact us immediately so we can assist you to get it repaired or replaced. The driver MUST note any damage on the delivery receipt before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.

Damage packages

If in the unlikely event, your order arrives damaged or incomplete, follow these instructions:

Refuse delivery.
Note any damage to the box(es)/product(s) on the delivery receipt.
Note any missing pieces.
Take photographs of all sides of the box/product as proof of damage.
Please contact us and provide photos so we can process the insurance claim/replacement.

If the box/package looks OK but you feel the product within may be damaged, follow these instructions:

Note "Possible Concealed Damage" on the delivery receipt.
Accept delivery.
Inspect your item upon unpackaging.
If it is indeed damaged, take pictures of the box (all sides) and the product itself.
Do not dispose of the damaged item until someone from the Maverick team provides further instructions.
Do not throw the box away. (The original box and packaging must be returned in order to process a refund or a replacement order.)
Please contact us the customer service team and describe the damage within 72 hours of delivery.

Our Commitment to Your Satisfaction with Custom Products

At our company, we believe that customer satisfaction is of the utmost importance. From the moment you reach out to us for a quote, we work closely with you through every step of the process. Our friendly and knowledgeable team is always available to answer any questions and offer support.

Products Warranty:

We stand behind the quality of our custom products. All items are carefully inspected before they leave our facility. If you experience any defects in workmanship or materials under normal use within 30 days of purchase, we will repair or replace the product. Our goal is to ensure that you receive a high-quality custom product that you can enjoy for years to come.

We offer a 6 months manufacturer's warranty for any parts that are defective or broken due to normal use. Replacement parts will be provided free of charge, but labor or service is not included. However, we will do our best to provide guidance and instruction to either the owner of the product or any individual selected by the owner of the product to complete the repair or replacement. If it is a software issue, we will provide remote connection repair services. The warranty will be invalidated if the product has been altered, repaired, or damaged due to neglect, abuse, improper installation, or any other factors not related to defects in craftsmanship or materials.

Return and Exchanges:

Please note that we cannot accept returns or exchanges for custom products, including custom sizes, colors, or printing. However, for standard products, we offer returns within 1 month, provided the product is undamaged and free from user-related wear. In such cases, we can arrange a return and refund, with the customer responsible for the shipping costs both ways.

If you have any questions or concerns, please don’t hesitate to contact us. Our team is always happy to assist you!